Terms of Service

Last updated: July 20, 2026

These terms are a working draft using placeholder pricing and will be updated before BoxTote goes live.

1. Customer acknowledges that he/she has care, custody, and control of the BoxTote bins while the bins are at the customer's location. Customer accepts responsibility for all loss or damage to the bins. If bins are damaged or lost while in the customer's possession, the customer will be obligated to pay the full retail value of the bins. Retail value of the bins is $25.00 for each damaged or lost bin.
2. Customer acknowledges that he/she has care, custody, and control of the BoxTote dollies while the dollies are at the customer's location. Customer accepts responsibility for all loss or damage to the dollies. If dollies are damaged or lost while in the customer's possession, the customer will be obligated to pay the full retail value of the dollies. Retail value of the dollies is $75.00 each.
3. Customer acknowledges that he/she is responsible for returning the bins and dollies clean, without items like stickers, residue, hair, liquid, or soil. If the bins are returned with such items in them, the customer will be obligated to pay a cleaning fee. The fee is $50.00.
4. Customer acknowledges that he/she has sole responsibility to schedule and be present at appointments for drop-off and pick-up of the BoxTote equipment. If the customer does not give 48 hours notice to reschedule appointments, additional delivery or cancellation fees may be applied in the amount of $50.00.
5. Customer acknowledges that he/she has sole responsibility to have the BoxTote bins and dollies returned by the agreed-upon date. For each additional week the bins are not returned, there will be an additional rental charge equal to the standard weekly fee for the selected package. If the bins are not returned after 30 days and there has been no communication to extend the rental, it will be assumed that the customer wishes to purchase the bins and will be charged the full retail value of $25.00 per bin. For each additional week the dollies are not returned, there will be an additional rental charge of $10.00 per week per dolly. If the dollies are not returned after 30 days and there has been no communication to extend the rental, it will be assumed that the customer wishes to purchase the dollies and will be charged the full retail value of $75.00 each.
6. Customer acknowledges that his/her credit card will be kept on file for the duration of the rental agreement. Customer acknowledges and authorizes BoxTote to charge any amount associated with the above stated terms and conditions.
7. Customer grants BoxTote the right to enter the property at the delivery and pick-up address to deliver and pick up equipment at the specified time. Customer shall only release the equipment to a BoxTote employee or partner.
8. Customer agrees to keep the equipment in his/her custody and not to sublease, rent, or sell the equipment. Equipment remains in the possession of the renter but is the property of BoxTote.
9. In the event that there is no one available to accept delivery at the agreed-upon time, there will be a $50.00 fee to re-deliver the order.
10. Indemnification. Customer agrees to indemnify and hold BoxTote, its officers, agents, and employees harmless from and against all liabilities, claims, actions, proceedings, damages, losses, costs, and expenses, including attorneys' fees, for all injuries or death of any person or damage to any property occurring or arising from or connected with, directly or indirectly, the customer's possession, use, and return of any of the equipment. The customer shall be in charge of the equipment's operation and is fully responsible for its operation as well as its return in good working order. BoxTote and its officers, employees, and agents are not responsible for injury occurring to the customer or to any other persons using the equipment. The customer further agrees to hold BoxTote and its officers, employees, and agents harmless against any injury or property claims and to indemnify them against any costs incurred due to claims from anyone and for attorneys' fees and related costs involving the use and return of the equipment, should any legal action become necessary.
11. BoxTote warrants that the equipment rented under this rental agreement will be in good working order on the effective date of the rental agreement. Equipment is supplied and maintained subject to this warranty. BoxTote's obligation under this rental agreement is limited to repair or replacement of the equipment when the customer determines that it does not conform to this warranty.
12. BoxTote reserves the right to add, change, or modify this rental agreement at any time without formal notice. All previously accepted agreements prior to any changes will be honored as written and agreed upon at the time of the reservation.

Email & Text Communications

Opt-in terms

1. Consent to communication

   By using our website and services, you agree to receive email, call, and text communications from BoxTote. These communications may include newsletters, promotional offers, product updates, and important information related to your account or order. We may use automated telephone dialing systems and automated text or electronic mail messaging. We may share your phone number(s) with service providers we contract with to assist us. We will not share your phone number(s) with third parties for their own purposes without your consent. Standard telephone minute, text, and data charges may apply. Where consent is required, you may revoke it at any time.

2. Opt-in mechanism

   During the reservation or account creation process, you will be presented with the option to opt in to receive email and text communications. By selecting the opt-in box, you grant BoxTote permission to send you such communications.

3. Frequency of communications

   We will strive to keep communications relevant and useful. You may receive periodic emails and texts, the frequency of which may vary based on your interaction with our website and services.

4. Communication channels

   Email and text messages will be sent to the email address and phone number provided during the reservation process or as updated in your account settings.

5. Unsubscribe option

   Every marketing email and text message sent by us will include an option to unsubscribe. You can also manage your communication preferences by logging into your account and updating your settings.

6. Privacy and security

   We are committed to protecting your privacy. We will not share your email address or phone number with third parties for marketing purposes without your explicit consent.

7. Customer support communications

   Even if you opt out of promotional communications, we may still send you non-promotional communications related to transactions, account management, and customer service.

8. Legal compliance

   Our email and text communication practices comply with applicable laws and regulations, including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).

9. Agreement to terms

   By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding email and text communications.