Terms of Service

Last updated: July 29, 2026

These terms are a working draft using placeholder pricing and will be updated before BoxTote goes live. By reserving or accepting delivery of BoxTote equipment, you agree to the terms below.

1. Customer acknowledges responsibility for the care and safekeeping of BoxTote totes while they're at the customer's location. If a tote is lost or damaged during the rental, customer will be charged its full replacement value of $25 per tote.
2. Customer acknowledges responsibility for the care and safekeeping of BoxTote dollies while they're at the customer's location. If a dolly is lost or damaged during the rental, customer will be charged its full replacement value of $75 per dolly.
3. Customer agrees to return totes and dollies free of stickers, residue, hair, liquid, or dirt. Equipment returned without being reasonably clean is subject to a $50 cleaning fee.
4. Customer is responsible for scheduling delivery and pickup appointments and being available for both. Rescheduling requires at least 48 hours' notice; appointments changed with less notice may be subject to a $50 fee.
5. Customer is responsible for ensuring totes and dollies are returned by the agreed date. If totes aren't returned on time, each additional week is billed at the customer's package rate. If totes remain unreturned for 30 days with no communication to extend the rental, customer will be treated as having chosen to purchase them, and will be charged their full retail value of $25 per tote. Dollies follow the same policy at $10 per week per dolly, with a 30-day unreturned/no-contact purchase price of $75 each.
6. Customer authorizes BoxTote to keep a card on file for the duration of the rental and to charge it for any fees described in these terms — damage, cleaning, late fees, rescheduling, or otherwise.
7. Customer grants BoxTote the right to access the property at the agreed delivery and pickup address for the purpose of dropping off and retrieving equipment. Equipment should only be released to a verified BoxTote employee or partner.
8. Customer agrees to keep the equipment in their own possession and not to sublease, re-rent, or sell it to anyone else. Equipment remains BoxTote property throughout the rental.
9. If no one is available to receive a scheduled delivery, a $50 re-delivery fee applies.
10. Indemnification. Customer agrees to take on responsibility for the equipment while it's in their care, including its safe operation and its return in working condition. BoxTote and its staff aren't liable for injuries to the customer or others arising from equipment use. Customer agrees to hold BoxTote, its employees, and its agents harmless from claims, costs, or legal fees connected to the customer's possession, use, or return of the equipment.
11. Warranty. BoxTote warrants that equipment will be in good working order as of the delivery date. BoxTote's obligation under this warranty is limited to repair or replacement of equipment that doesn't meet that standard.
12. BoxTote may update these terms at any time without advance notice. Any reservation already made will still be honored under the terms in place at the time of booking.

Email & Text Communications

Opt-in terms

1. Consent to communication

   By using our site or services, customer agrees BoxTote may reach out by email, call, or text — including promotions, account updates, or order information. BoxTote may use automated dialing or messaging systems, and may share contact info with service providers who help operate the business (never with outside parties for their own marketing, without consent). Standard messaging/data rates may apply. Consent can be withdrawn at any time.

2. Opt-in mechanism

   When booking or creating an account, customers will have the option to opt in to email and text updates. Selecting that option is what grants BoxTote permission to send them.

3. Frequency

   Messages are intended to stay relevant rather than frequent; volume may vary based on customer interaction with the site and services.

4. Communication channels

   Messages are sent to the email address and phone number provided at booking, or as updated in account settings.

5. Unsubscribe option

   Every promotional email or text includes an unsubscribe option, and preferences can also be managed directly from the customer's account.

6. Privacy and security

   BoxTote will not share a customer's email address or phone number with outside parties for marketing purposes without explicit consent.

7. Customer support communications

   Even after opting out of promotional messages, customers may still receive non-promotional communications related to transactions, account management, and customer service.

8. Legal compliance

   BoxTote's communication practices comply with applicable law, including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).

9. Agreement to terms

   By using the site or services, customer acknowledges having read, understood, and agreed to these communication terms.